Passenger behaviour and work-related violence is a key risk area in the rail industry. According to a 2018 report by RSSB, 94.1% of frontline staff have experienced workplace abuse. RED 68 explores the ways that the rail industry is working to better address the issue. Other examples of concerning passenger behaviour are ‘sitting on the platform edge’ (SOPE) and ‘retrieving items from the track’ (RIFT). These are also discussed